Last updated: July 2026
1. Introduction
Calm Rio places great importance on protecting your personal data. This policy explains how we collect, use and protect your information when you use our website calm-rio.com.
2. Data collected
We collect the following data when you use our contact form or make a booking:
- Full name
- Email address
- Phone number
- Booking information (dates, number of guests, property concerned)
- Browsing data (analytics cookies)
3. Purposes of processing
Your data is used to:
- Respond to your booking requests and contact you
- Manage your stay (sending practical information, invoices)
- Improve our website and services (anonymized analytics)
- Comply with our legal and tax obligations
4. Legal basis
The processing of your data is based on your consent (contact form) and on the performance of a contract (booking management), in accordance with the General Data Protection Regulation (RGPD).
5. Retention Period
Your data is retained for the time necessary to manage your booking, then archived in accordance with legal obligations (5 years for tax and accounting data). Contact data not associated with a booking is retained 3 years.
6. Cookies
This site only uses technical cookies essential to the operation of the site and anonymized analytics cookies (via GitHub Pages). No advertising or third-party tracking cookies are used. You can configure your cookie preferences in your browser.
7. Your Rights
In accordance with the GDPR, you have the following rights:
- Right to access, rectify and erase your data
- Right to restriction of and objection to processing
- Right to data portability
- Right to withdraw your consent at any time
To exercise your rights, contact us at: contact@calm-rio.com. We respond within 30 days.
8. Security
We implement all appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction. Payments are processed via Stripe, a PCI DSS level certified platform 1.
9. Data transfer
Your data is hosted in France and in the European Union. No transfer outside the EU is carried out.
10. Contact
For any question relating to this policy or the protection of your data:
Email : contact@calm-rio.com
You can also contact the CNIL: www.cnil.fr
11. Changes to This Policy
This policy may be updated at any time. The last updated date is shown at the top of this page. We encourage you to review it regularly.